Refund and Returns Policy

At Exorno, we strive to ensure the highest quality in all our products.

Please note: We only accept returns for defective products. Returns for reasons other than defects are not eligible.

How to Request a Return

  1. Identify the Defect: Please check the product carefully upon delivery. If you find any defect, contact us immediately.
  2. Contact Us: Reach out to our Returns Team at:
    Phone: +8801540777983                                                                                                                                                                                                                    Message us on Facebook: https://www.facebook.com/exorno.bd                                                                                                                                           Our team will guide you through the return process and provide any necessary instructions.
  3. Return Process: Only defective items will be accepted. Please ensure the product is unused (except for testing) and in its original packaging.

Refunds

  1. Once we receive and inspect the defective product:

    • If confirmed, a full refund will be issued using the original payment method.

    • Please allow 5–7 business days for the refund to reflect in your account.

Important Notes

    • Returns without prior contact and approval will not be accepted.

    • Shipping charges for returning defective products will be borne by Exorno.

    • For further queries, call us at +8801540777983.

    Thank you for understanding and helping us maintain our quality standards.

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